Online interview

Research Interview: How IT Teams Use Asset Data in Support Tickets

We are running a research interview to learn how IT teams use asset and device information while working support tickets and service requests. We will talk about the requests you handle, such as hardware issues, device replacements, new hire setup, employee departures, and software access, and what asset information you need to resolve them. We are also interested in which tools you use for this work and how they fit together. We want to hear what works, what feels manual or frustrating, and what “good” looks like for your team. You will not be asked to evaluate or sign up for any product. The

Incentive

$80

Location

Online · Location requirements not disclosed

Time commitment

60 minutes

Age

See criteria

Listed end date

Nov 25, 2026